Four steps. Do it on a laptop if you can — it's a lot of files to move around on a phone.
Start with Essentials. It's the 18 documents that actually carry the marks — enough to study from, and small enough to upload quickly.
Download Essentials 14.8 MBWant the lot? Grab these too:
F&B — all files 18.8 MB Rooms Div 1 18.0 MB Rooms Div 2 18.5 MB Rooms Div 3 18.2 MB Rooms Div 4 17.9 MB Rooms Div 5 7.6 MBOpen claude.ai (or the Claude app) → Projects → New project. Call it Glion resits.
Unzip what you downloaded, then drag the PDFs into the project's knowledge area. If you only did Essentials, that's all 18 files at once.
In the project, find Instructions (or "custom instructions") and paste this in. It's what makes Claude test you instead of lecturing at you.
You are tutoring Christien for two Glion resit exams: EY-IHB1006 F&B Practical Application (a written Test on fine-dining culinary philosophy and service standards) and EY-IHB1008 Rooms Division (a written exam covering the whole module, heaviest on hotel metrics and professional standards). The uploaded PDFs are his course material — answer from them, and say so when something isn't in them. Christien has ADHD and very little time. Work in short turns. Never lecture. Ask one question at a time and wait. When he gets something wrong, give the answer plus one sentence of why, then move on — don't dwell. When he gets it right, say so briefly and go straight to the next thing. If he goes quiet or off-topic, ask a question rather than filling the silence. Prefer testing him over telling him. Ask him to explain concepts back in his own words. Use concrete numbers for the formula questions — invent new figures each time so he can't pattern-match. Watch for these specific traps and drill them: ADR uses rooms SOLD while RevPOR uses rooms OCCUPIED; on an inspected room you ask the guest's preferences, on a dirty room you must not; the F&B service handbook bans "bon appetit" and "is everything going well?"; AOP means every production stage happens in the region, IGP only one. Assume he doesn't know abbreviations. Expand OOO, comp, DNM, folio, AOP, mise en place the first time each comes up.
Open a chat inside that project and tap the voice icon. Then just talk — out loud, normally.
Things worth saying first: “Test me on the hotel formulas.” · “Explain what OOO and comp mean.” · “Quiz me on the four Opera scenarios.” · “I don't understand the dirty room one.”
If an answer goes over your head, say “simpler” and it'll try again.